REQUIRED COMPETENCIES - MANAGEMENT

Competency

Definition

Coaching and Development

Accurately assessing others' strengths and developmental needs; giving informative and constructive feedback in a manner that enhances others' motivation; providing challenging assignments and opportunities for development; helping others overcome setbacks and learn from experience.

Conflict Management

Successfully identifying, confronting, defusing and resolving interpersonal conflicts and disagreements in a positive and constructive manner; building consensus among others with very different perspectives.

Flexibility

Being open to change and considerable variety in work activities; effortlessly adjusting to new or changing situations and unexpected events; altering one's approach to tasks and projects with minimal loss of efficiency.

Relationship Management

Setting the stage for constructive relationships by being accessible, approachable, and interpersonally engaged; developing and sustaining meaningful and productive bonds with others based on mutual respect.

Safety

Everyone: Complying with Infection Control policies and procedures, such as obtaining vaccinations, tuberculosis screening, practicing excellent Hand Hygiene and requiring others to do the same; attending all required CCHMC safety training; understanding MSDS for chemicals used; keeping walkways free of obstructions; taking actions that result in safety for me and those around me; and maintaining timely reporting of hazardous conditions and workplace injuries.

Patient Care Providers (Direct and Indirect):
Making a Personal Commitment to Safety; Peer Coaching/Checking, using Stop and Review, Resolve and Reassess when questions arise, Utilizing Independent Double Checking, practicing safe sharps handling, reporting all safety concerns. Consistently wearing appropriate personal protective equipment to guard against hazardous biological, chemical, or physical exposures.
Communicating Clearly as evidenced by using: SBAR, CCHMC “handoff process” when transferring pt. care responsibilities; Repeat Backs and Read Backs; Clarifying Questions, Sharing Mental Model, Closing the Loop.
Paying Attention to Detail; Practicing S.T.A.R.-stop, think, act and review, Stepping Back -- halting in the face of uncertainty, Using all Expected Safety Behaviors (ESB) & Error Prevention Techniques as needed.

Selection and Staffing Skills

Identifying skills necessary to successfully perform jobs; recruiting, evaluating, and selecting the most qualified candidates for jobs; assessing current and future staffing needs based on organizational goals and budget realities.

ADDITIONAL COMPETENCIES - MANAGEMENT

Competency

Definition

Ambiguity Tolerance

Effectively handling uncertainty; creating structure and focus in the face of ambiguity; taking effective action without having complete understanding and knowledge of the total picture or all the facts.

Communication

Presenting written and oral information in an accurate, clear, succinct, and understandable manner using correct grammar and logical flow of ideas; adapting communication style and tone to fit the situation and engage the audience.

Decision Making

Identifying the optimal solution using principles of evidence-based practice to integrate best practice, research, evidence, and job, organization, and/or industry expertise with the needs and requirements of the patient, family, and/or situation.

Decisive Leadership

Taking responsibility for guiding others' actions and providing direction to a group; stepping forward to take the lead in addressing difficult issues and making tough judgment calls.

Dialogue

Accurately identifying information which is relevant to others and sharing it with them or seeking it from them in a timely manner; gathering input from others and summarizing their perspectives; encouraging and modeling an open exchange of information among individuals or groups.

Execution

Efficiently delegating work that is the appropriate level of difficulty and giving others the authority to accomplish it; providing information, coordinating work efforts, providing assistance, and removing obstacles without becoming overly involved in daily or minor issues; following through and monitoring progress to ensure goals are achieved.

Financial Management Skills

Determining how money should be spent to achieve work goals; using cost-benefit analyses to make informed choices when preparing budgets and setting priorities; monitoring expenditures to ensure budget goals are met.

Influence

Persistently shaping the thoughts and actions of others to achieve desired results; generating excitement and continuously striving to gain support for one's ideas, plans, or courses of action.

Initiative

Challenging the status quo and seizing opportunities to enhance work processes and outcomes; voluntarily seeking new or extra responsibilities and challenges; going beyond what is expected; proactively delving into work without hesitation.

Inspiration

Using encouragement, recognition, rewards and other approaches to motivate and energize others, inspire enthusiasm and mobilize action to realize a vision; leading by example.

Organizational Agility

Understanding how to get things done in organizations; accurately identifying and initiating and cultivating relationships with key stakeholders and decision makers who have the ability to provide needed resources, information, or expertise; accomplishing objectives through formal and informal channels.

Performance Management Skills

Observing the activities and performance of staff; providing ongoing, task-related feedback and conducting formal job performance reviews; consistently rewarding contributions; appropriately addressing and handling performance issues.

Planning

Taking an organized approach to work and planning ahead; identifying objectives aligned with business strategies, structuring work, and estimating necessary time and resources; anticipating and adjusting for potential obstacles and problems; monitoring work progress.

Prioritization

Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.

Project Planning Skills

Establishing project goals; calculating project time, resource, and staff requirements; creating project timelines and milestones; identifying the appropriate project staff to accomplish objectives efficiently and effectively.

Resource Management Skills

Allocating resources and materials (e.g., supplies, technology) to accomplish work goals; procuring and overseeing the use of necessary technology, equipment, supplies, facilities, and materials.

Self-confidence

Believing in one's abilities without being egotistical or self-absorbed; feeling competent and successful in multiple areas; remaining self-assured even in the face of repeated rejection.

Service

Identifying and understanding the needs and expectations of patients, families, and internal customers; accurately gauging how to satisfy these requirements by identifying effective solutions and alternatives, responding to emotional displays with tact and empathy, providing prompt service, and establishing boundaries for unreasonable requests.

Social Perceptiveness

Accurately deciphering the underlying motives, feelings, needs, and intentions of others and predicting their behavior; correctly interpreting social cues.

Systems Thinking

Conceptualizing how individual parts fit together into a whole system; appreciating the consequences of individual actions for all parts of the system; seeking and adopting a "big picture" perspective on work.

Teambuilding

Assembling teams of high-caliber people with diverse capabilities; fostering collaboration by laying down ground rules for team members, monitoring team members' interactions, and interceding when necessary to ensure team effectiveness; creating trust, a feeling of belonging to a team, and a desire for team accomplishment by showing respect for and empowering others.

Vision

Developing and clearly articulating a vision regarding the organization's business and competitive strategy, goals and direction; instilling a belief that a vision can be attained.