REQUIRED COMPETENCIES - PROFESSIONAL

Competency

Definition

Accountability

Taking responsibility for one's actions and work; accepting the consequences of one's behavior; admitting mistakes.

Autonomy

Pursuing work with little supervision or assistance; directing one's own efforts.

Flexibility

Being open to change and considerable variety in work activities; effortlessly adjusting to new or changing situations and unexpected events; altering one's approach to tasks and projects with minimal loss of efficiency.

Prioritization

Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.

Safety

Everyone: Complying with Infection Control policies and procedures, such as obtaining vaccinations, tuberculosis screening, practicing excellent Hand Hygiene and requiring others to do the same; attending all required CCHMC safety training; understanding MSDS for chemicals used; keeping walkways free of obstructions; taking actions that result in safety for me and those around me; and maintaining timely reporting of hazardous conditions and workplace injuries.
Patient Care Providers (Direct and Indirect):
Making a Personal Commitment to Safety; Peer Coaching/Checking, using Stop and Review, Resolve and Reassess when questions arise, Utilizing Independent Double Checking, practicing safe sharps handling, reporting all safety concerns. Consistently wearing appropriate personal protective equipment to guard against hazardous biological, chemical, or physical exposures.
Communicating Clearly as evidenced by using: SBAR, CCHMC “handoff process” when transferring pt. care responsibilities; Repeat Backs and Read Backs; Clarifying Questions, Sharing Mental Model, Closing the Loop.
Paying Attention to Detail; Practicing S.T.A.R.-stop, think, act and review, Stepping Back -- halting in the face of uncertainty, Using all Expected Safety Behaviors (ESB) & Error Prevention Techniques as needed.

Work Ethic

Consistently honoring promises, fulfilling obligations, and meeting deadlines; working hard to conscientiously and thoroughly complete work; pushing oneself to successfully continue working on a task in the face of obstacles or setbacks; working continuously and intensely over long periods of time.

ADDITIONAL COMPETENCIES - PROFESSIONAL

Competency

Definition

Achievement

Setting and accomplishing challenging goals; taking satisfaction and pride in producing high quality work and excelling in one's efforts.

Critical Thinking

Using inductive and deductive reasoning to formulate general rules or principles and apply them to work; identifying flaws in logical reasoning; understanding complex conceptual relationships; accurately detecting underlying themes or patterns in data.

Decision Making

Identifying the optimal solution using principles of evidence-based practice to integrate best practice, research, evidence, and job, organization, and/or industry expertise with the needs and requirements of the patient, family, and/or situation.

Detail Orientation

Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them.

Dialogue

Accurately identifying information which is relevant to others and sharing it with them or seeking it from them in a timely manner; gathering input from others and summarizing their perspectives; encouraging and modeling an open exchange of information among individuals or groups.

Energy

Being highly energetic; possessing great reserves of energy; having a bias for action; preferring a fast-paced work style.

Information Analysis

Locating and gathering relevant information; recognizing and working to eliminate important gaps in existing information; determining the value of the information; synthesizing and organizing information to get a better understanding of a problem.

Initiative

Challenging the status quo and seizing opportunities to enhance work processes and outcomes; voluntarily seeking new or extra responsibilities and challenges; going beyond what is expected; proactively delving into work without hesitation.

Organizational Agility

Understanding how to get things done in organizations; accurately identifying and initiating and cultivating relationships with key stakeholders and decision makers who have the ability to provide needed resources, information, or expertise; accomplishing objectives through formal and informal channels.

Passion

Displaying contagious enthusiasm for one's work; being excited to work; pursuing work with a sense of urgency and fervor.

Planning

Taking an organized approach to work and planning ahead; identifying objectives aligned with business strategies, structuring work, and estimating necessary time and resources; anticipating and adjusting for potential obstacles and problems; monitoring work progress.

Problem Analysis

Anticipating or recognizing the existence of a problem; identifying the true nature of a problem by assessing its component parts; accurately determining the underlying causes of a problem and identifying appropriate information to gather.

Professional Development

Attaining a higher level of relevant skill, ability, or knowledge through education, practice, or research; demonstrating a desire to learn; seeking feedback from others and opportunities to develop.

Relationship Management

Setting the stage for constructive relationships by being accessible, approachable, and interpersonally engaged; developing and sustaining meaningful and productive bonds with others based on mutual respect.

Resilience

Remaining composed and calm when faced with setbacks, disappointments, rejection, crises, stress or pressure; readily putting aside concerns to get the job done; taking a problem solving rather than an emotional approach when faced with a difficult situation; being even-tempered and non-defensive.

Self Awareness

Accurately identifying one's strengths and weaknesses; understanding one's motives, needs, and values having insight into others' views of oneself.

Self-confidence

Believing in one's abilities without being egotistical or self-absorbed; feeling competent and successful in multiple areas; remaining self-assured even in the face of repeated rejection.

Service

Identifying and understanding the needs and expectations of patients, families, and internal customers; accurately gauging how to satisfy these requirements by identifying effective solutions and alternatives, responding to emotional displays with tact and empathy, providing prompt service, and establishing boundaries for unreasonable requests.

Social Perceptiveness

Accurately deciphering the underlying motives, feelings, needs, and intentions of others and predicting their behavior; correctly interpreting social cues.

Systems Thinking

Conceptualizing how individual parts fit together into a whole system; appreciating the consequences of individual actions for all parts of the system; seeking and adopting a "big picture" perspective on work.